WhatsApp-First Operations

Your Entire Property Workflow — Through WhatsApp

No app for tenants to install. No portal for landlords to remember. No email that gets ignored. Maktabi uses WhatsApp — the channel everyone already has open — to run rent collection, maintenance approvals, payment confirmations, and transfer notifications. Automatically.

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Types of automated rent reminders

98%

WhatsApp open rate vs 20% for email

1 tap

Landlord maintenance approval, no login needed

WhatsApp-First Operations

Why WhatsApp — Not Email, Not an App

In Saudi Arabia and the GCC, WhatsApp is the primary communication channel for both personal and professional use. Message open rates exceed 98%. Every party in the property chain already uses it daily.

Tenants Already Have It

No app to download, no portal to register for. Tenants receive a WhatsApp message and respond directly — whether that's uploading a receipt photo, asking a question, or clicking a payment link.

Landlords Respond Faster

A WhatsApp approval request gets answered in minutes. An email or portal notification gets answered in days — if at all. Maintenance jobs that previously stalled for a week now move in hours.

98% Open Rate vs 20% for Email

WhatsApp messages are opened within minutes. Email reminders are filtered to spam, ignored, or missed. For rent collection, every uncollected reminder is a delayed cash flow. The channel matters.

No Additional Cost Per Message

Standard WhatsApp messages through your connected 360dialog or WABA account are part of your Maktabi subscription. You don't pay per reminder. You don't need a separate SMS provider.

WhatsApp-First Operations

What Maktabi Actually Sends Through WhatsApp

Every message is bilingual, templated, and fired automatically at the right moment in the workflow.

Rent Collection

X days before due date

Friendly advance reminder with amount, unit, due date, and optional payment link.

→ Tenant

On due date

Due-date reminder with payment link (MADA, card, Apple Pay).

→ Tenant

X days overdue

Overdue notice with escalation tone and direct payment link.

→ Tenant

Transfer confirmed

Transfer notification: amount, date, bank reference, commission deducted.

→ Landlord

Maintenance

Tenant submits request

Tenant sends description + photo via WhatsApp. System logs a ticket automatically.

→ Tenant → System

Landlord approval required

Landlord receives: job description, AI cost estimate, one-tap Approve / Decline reply.

→ Landlord

Job assigned to worker

Worker receives job details, unit location, and contact info via WhatsApp.

→ Worker

Job completed

Completion notification with final cost sent to landlord. Invoice auto-generated.

→ Landlord

Payments

Payment link sent

Agency generates a payment link → tenant receives it via WhatsApp → one tap to pay.

→ Tenant

Payment confirmed by gateway

Instant confirmation to tenant. Rent cycle marked paid. ZATCA invoice sent.

→ Tenant + System

WhatsApp-First Operations

How WhatsApp Is Connected

Maktabi connects to the official WhatsApp Business API — not a grey-market bot. Messages are delivered reliably, templates are WABA-approved, and your agency number stays compliant.

Connect via 360dialog or Your WABA

Maktabi integrates with 360dialog — an official WhatsApp Business Solution Provider (BSP). You connect your agency's WhatsApp Business number through your 360dialog account.

Pre-Approved Message Templates

All outbound messages use WABA-approved templates — rent reminders, transfer notifications, maintenance approvals. Templates are bilingual (Arabic + English) and pre-formatted.

Tenant Replies Are Processed

When a tenant replies with a payment receipt photo, the system feeds it to OpenAI Vision for automatic verification. No manual checking. No forwarding screenshots.

Everything Logged in the Dashboard

Every sent message, tenant reply, approval, and payment confirmation is logged against the relevant tenant, unit, and lease in your agency dashboard.

Your Properties. Managed Through WhatsApp.

Rent reminders, maintenance approvals, payment links, transfer confirmations — all through the channel everyone already uses.

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Frequently Asked Questions

About WhatsApp integration in Maktabi.

Do tenants need to install anything to receive messages?

No. Tenants receive standard WhatsApp messages on their existing WhatsApp account — the same app they already use daily. No new app, no registration, no portal login required.

Is this the official WhatsApp Business API or a grey-market solution?

Maktabi connects through the official WhatsApp Business API via an approved Business Solution Provider (BSP). This ensures message delivery reliability, template compliance, and your agency number is not at risk of being banned.

Can messages be sent in Arabic?

Yes. All message templates are bilingual — Arabic and English. The system sends the appropriate language version based on the tenant's or landlord's language preference set in their profile.

Can I customise the reminder schedule?

Yes. You define when reminders are sent — how many days before due date, how many days overdue before escalation. Each reminder type can be independently configured in your collection settings.

What happens when a tenant replies with a payment receipt?

Maktabi passes the receipt image to OpenAI Vision for automatic verification — checking amount, date, and payer name against the expected payment. If verified, the rent cycle is marked paid and a ZATCA invoice is generated. No manual work.

Does the landlord need a WhatsApp account to receive maintenance approvals?

Yes — the landlord needs WhatsApp on their phone. This is a given for virtually every property owner in the GCC. They receive the approval request as a WhatsApp message and reply with a single word or tap to approve.